SHIPPING INFORMATION FOR ONLINE ORDERS
We will process & ship your order within 1-2 business days. Orders are subject to merchandise availability, we will contact you with a follow-up email or phone call if the merchandise you have selected is not currently in stock or if we need additional information to process your order. If you purchase a customizable item, such as a locket, please e-mail firstname.lastname@example.org with your information and order number.
FREE IN-STORE PICK-UP IS AVAILABLE!
On the web order checkout page, choose shipping method: "Pick Up". You will receive an automated message from Nini's Treasures to notify you when your order is ready. At your convenience, your web order can be picked up at Nini's Treasures, 355 Wharton Circle, Suite 159, Triadelphia, WV 26059.
RETURN AND EXCHANGE POLICY
We want you to be completely satisfied with your order. Please note: The customer is responsible for shipping costs incurred to send the item(s) back to us for store credit or to exchange. If for any reason you are not satisfied, we will gladly accept your return/exchange as long as it meets the following criteria:
- No cash, credit or check refunds. Store credit issued only.
- Exchanges must be made within 30 days of purchase.
- All Clearance merchandise is final with no refunds or exchanges.
- All merchandise tags must be in tact.
- $10 Fee for returned checks.
- Items purchased online may also be returned/exchanged in-store.
Returning Online Orders:
- Merchandise must be in new, unused, unworn, unaltered, unwashed condition with original tags still attached.
- Call 304-232-6464 first to receive Return Authorization.
- Mail all packages to: Nini's Treasures, 355 Wharton Circle, Suite 159, Triadelphia, WV 26059.
- Package must be postmarked for return within 30 days of your receipt.
- We will credit you the cost of the item(s) only; we will not issue credit for the shipping and handling fee on your order.
- Using the delivery service of your choice, we suggest you obtain a tracking number and insure your package for the full value of the merchandise being returned. We cannot be held responsible for returns lost in shipping.
- Check your e-mail (including Spam folder). Usually your credit card company, PayPal or Amazon will send notification after processing refunds. Your financial institution may require additional days to process and post the transaction to your account statement.
If you wish to exchange an item, please call us at 304-232-6464, or email us: email@example.com or firstname.lastname@example.org to check the availability of your requested exchange item. After you ship the item for an exchange at your expense, we will mail an exchanged item, at our expense, one time per order.